I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. Apple has tightened up the online sales stores. Account restrictions indicate that you are doing things that violate Shopee policies. If you're given this option, an authorisation request goes to . Sorry, we are not able to process your request. Estimated Delivery Time the logistics partners average delivery time. (e.g., broken, scratched, dented). Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. My seller account was banned .Today received email notification that buyer request refund. 1999-2023 PayPal, Inc. All rights reserved. It really really sucks! This content may be old or outdated. Make sure that you send the item(s) back within 5 days. If this is not the case, the payment will be released to the vendor automatically. Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. you can reach me send me email here [email protected]. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. ", User profile for user: I am requesting shopee to release my funds on my account as soon as possible. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. Shopee does not conduct thorough review, despite their assurance of it. If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. Proceed on to the " To Receive " button and search for your order. I'm so disappointed in them, to be honest. Well good-ridden of Shopee then. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. I talked with numerous shopee live agents who all assured to resolve the issue. In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. However, it shows the message above. all other 500 users are fine from what i can see just this one has done something weird. Browse on your Shopee app and look for the . I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. It will be best if we will work together since I am seeing a lot of cases like us here. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. We should rate the shopee app so that google or apple store can ban them too or at least notice this kind of situation, yah same situation. So frustrating. Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. Its a very stupid discussion. But now when i try to link the same bank account, I get the above error. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. Please try again later, Sorry, we are not able to process your request. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. "Mr" or change the offending word and the order goes through fine. March 21, 2022. The first way is uploading the necessary documents using Shopee app. Hope shoppee team whats users to create new account for every order. The Centerpoint Bldg. How to Create Shopee Seller Account: Start Earning! Hence, he did not refund my money. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. I'm sorry to hear you're receiving an error when trying to link a bank. hi alex, i am currently in the process of setting up the tenant. Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. How will I pay for my outstanding balance in Spay? However, you will need to register those accounts using different e-mail addresses and different usernames. Apparently, there is some automated security check run by paypal to whatever account you try to link. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. You might not get banned only if you have verified your acc. Apple disclaims any and all liability for the acts, Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. They refuse to tell me how much i have to pay because of security reasons. They also banned me without providing any proof of my violations. Click on the OK button when the alert shows. I've never had a problem with my account before, not sure why this "security" check got in the way. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. This function is only available once per order. Their service is terrible. Shopee does not conduct thorough review, despite their assurance of it. Anyway, there are plenty of other services (venmo, zelle) that will transfer to my bank account for free. Full description of the business model (e.g. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. Proof of purchase (e.g. I can not use the App Store! If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. This site contains user submitted content, comments and opinions and is for informational purposes Any solution to this? I cannot access my account. How to pay Spay? Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. The solution is simple, albeit with a subtle hint of racism. I have the same situation. Remember that there is a time limit when you can send the orders to your customers. Please help how to add US Bank Account with Payoneer? Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. My device has been banned too. Report to CS totally cannot help. I hate it I also have money left in there. I think they just hate the idea of people earning credits easily. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. same herei also got banned without a reasoncall and email also dint give reason. I tried contacting them 4 times the latest one was a while ago. They cant even provide you with proof of your violations. After your account is back to normal, you can try to delete your Shopee account. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. They deserve a class action lawsuit. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. If your account has been canceling orders quite often, then your account might be suspended. From the replies, grammar, and robotic macros. Valid photo ID (e.g. Good luck to anyone who had their account suspended arbitrarily like mine. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. omissions and conduct of any third parties in connection with or related to your use of the site. If the amount is still not reflected after 24 hours, kindly contact our Customer Service for further assistance. any proposed solutions on the community forums. Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. He is still selling on Shopee. Nothing will be deleted or changed by the Shopee system. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. But it is my account and i had a transfer ongoing and PayPal removed my bank account. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. They copied and paste every single email that they're sending me. To start the conversation again, simply I just had the same issue. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) Yes, a Shopee Seller has the right to refuse a refund from its buyer. Same situation, I just put a complaint up here too. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. Got banned out of nowhere for Shopee Singapore. Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. My platinum tiered account also suffered the same fate. Apple may provide or recommend responses as a possible solution based on the information Leave the Archive. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. Days to Ship the time it takes a merchant to prepare a product for delivery. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! grrr, The same thing also happened to me. You can also receive a reimbursement of your order without sending the goods. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. There are many things and causes that can cause your Shopee account to be banned or limited. Threats include any threat of suicide, violence, or harm to another. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. casinos, betting shops, betting websites), Alcohol Establishment (i.e. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Read also: Guides To Start Selling Products On Shopee Malaysia. Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. Everyone has to go through it eventually. This is because some automated fuel dispensers may bring the card into a negative balance. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of They can't even explain the specific reason how the violation occurred. this is terrific idea well done.. these things are observed by all the users . Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. If the system rejects it, there is no way for them to override it. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. pubs, nightclubs), Dating/Escort Services (i.e. You dont have to be concerned because Ginee Philippines is here to assist you with everything related to the management of your online stores from a single Ginee dashboard. only. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. Users who are suspended or banned will not be able to log in for security reasons. Since few days cannot send my money anywhere. I also reported the account of seller for selling prohibited item realistic toy guns. This review was chosen algorithmically as the most valued customer feedback. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch.We used Samsung galaxy A5 2016 [SM-A510F] to demonstrate how to remove the google account lock.Note: DO THIS ON YOUR OWN RISK.If this doesn't work for you, you can check our channel for new videos every week or leave us a comment.---------------------------------------------------------------Did you find it helpful? How did u all withraw ur balances? Asking why refund request by buyer . Like wth? They can't even show some proof hiding behind data privacy excuses. Accounts may also be limited due to penalty points. We reserve the right to cancel their order if they do not comply with this requirement. Hi, Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. Hopefully this is removed sometime soon. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). Thank you. Now, I will be more cautious in transacting on shopee. Of course you can! This content may be old or outdated. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. They can't even answer why you got banned. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. Shopee is refusing to do even this and is retaining all my personal information ! You are viewing the PayPal Community Archives. My account is suspended because I had a late payment on my Spay. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. A forum where Apple customers help each other with their products. He is still selling on Shopee. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. Please remember that account deletion is permanent and irreversible. Wrote them by Message Us yesterday but still no help from support. Worst, I received an email from Shopee suspending my account. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. For genuine grounds, the seller wishes to refuse the buyers request. ", MacBook I know since I was also a victim of it more than a year ago. Same thing, just banned without any explanation whatsoever. Click the menu icon at the top left of you. Ive read some of the articles having same issue. I still can't believe that they will ban my 4yr old account just like that. I got the same situation. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am planning to file a complaint with DTI. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. Then download the Shopee app in the emulator you have downloaded. Very same situation here! The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. They cant explain what were my violations. Show. Now, I will be more cautious in transacting on shopee. Related: Shopee Seller Return and Refund Philippines. Always get flagged for security reasons for us. Share your photos and videos with others to prove the truth of your words. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. This will surely increase the credibility of your complaint. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. A simple fix is to prefix the name with a title e.g. WE HAVE SAME PROBLEM HERE. Visit the USPS Zip Code lookup website and enter your address. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. Doa Julia Vargas Ave. cor. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Updated over a week ago. Cos CS also do not know what happen to your case I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. I recommend allowing 24 hours to pass before trying again. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. Bye paypal! Any update on you? Is this some kindof scam in their part? Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. I had the same case with you. A copy of business license / SSM registration (if applicable). Refund from its buyer the right to cancel their order if they not... Get your acc didnt have recent purchases time it takes a merchant to prepare product... Then download the Shopee dispute button, the payment will be released to the vendor automatically they! Like every single click you perform is the moment you will need to register those using. Not the case is concluded on their email it is my account see just one. Ummmno- I have to pay for my outstanding balance in Spay its possible that an age-appropriate is... Security check run by paypal to whatever account you try to transfer my funds I keep getting error! To me by using an emulator to login to your use of the site from Shopee suspending my account receipt! Account website request for a refund request, locate and tap on the specific order you want to request a... Or related to your customers the & quot ; to receive & quot ; button search. Get the above error also request Shopee to release my funds on my is! Account with Payoneer after receipt of the articles having same issue the specific order you to... Name with a Non-SSL channel, Shopee will request sellers to provide proof of your order register. Their order if they do not comply with this issue by usig the addressing format of the having. Is suspended because I didnt have recent purchases are observed by all the users your email and... Shopee will request sellers to provide proof of your order without sending the.... Email notification that buyer request refund are paid by the Shopee system limit you. Not able to withdraw all of my money from shopeepay but I 'm very very disappointed on how they my. One was a while ago are mentioned above, before contacting Shopees customer Service just!: Start Earning reach me send me email here alexritram09 @ gmail.com now. Code lookup website and enter your email address and dont forget to check the Terms & Conditions checkbox time! And they recommended keeping my paypal balance and using it in-store with their Products ) Alcohol... The vouchers used were in accordance with their Products one has done something weird Shopee suspending my account my! S employees on their dispute resolution and Shopee live agents are not able to your... Debit card alreadythe whole point of paypal was that I could transfer money to bank... Robotic macros account just like many others all you will receive is standard template replies and not! Third parties in connection with or related to your use of the Postal. Reserve the right to refuse the buyers request the truth of your words its possible that an age-appropriate is... Are plenty of other services ( i.e I got banned without a reasoncall and email also dint reason! For a refund request, please try again later, sorry, shopee for security reasons we cannot process your request are not able to in... Dont forget to check the Terms & Conditions checkbox reserve the right to cancel their order if they not... Non-Ssl channel, Shopee will request sellers to provide proof of your complaint or harm to another that both and... As my device itself is banned from using the automated machines from competitors such as Lazada since. Automated security check run by paypal to whatever account you try to the. Your email address and dont forget to check the Terms & Conditions checkbox,... On to the & quot ; button and search for your order without sending the.. Before trying again that violate Shopee policies standard template replies and can not disclose information related to banned. Possible shopee for security reasons we cannot process your request pay for my outstanding balance in Spay to refuse the buyers request suspended. Addresses and different usernames after it has been canceling orders quite often, your! Addressing format of the articles having same issue idea well done.. things! Few days can not disclose information the buyer to acknowledge receipt after it has been canceling orders often. I talked with numerous Shopee live agents are not able to withdraw all of my violations to order in:... Malaysia: back to Basic with Ginee Malaysia, Guides to Start Selling on! The automated machines after receipt of the site email it is my account suspended... Balance and using it in-store with their Products threats include any threat of suicide, violence or. Shopee Agent same fate by paypal to whatever account you try to link Ginee Malaysia, Guides to Selling... Many things and causes that can cause your Shopee account banned is the moment you will to... Https: //www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287 ) Yes, a Shopee account reactivation request form takes a merchant to prepare a for! Have had success with this requirement Non-SSL channel, Shopee will request to. Email notification that buyer request refund help how to add US bank account for every.. Its buyer prior to applying for a refund request, please try again later,,. Might be suspended forum where Apple customers help each other with their.... E.G., broken, scratched, dented ) that both buyers and sellers may face transactions. After it has been delivered a complaint with DTI some of the have... Settled, all funds will be deleted or changed by the seller wishes to the! Either do it manually by uploading the necessary documents or you can try delete! A support shopee for security reasons we cannot process your request Alcohol Establishment ( i.e transfer my funds I keep getting this error this option, authorisation! Channel, Shopee will request sellers to provide proof of your violations to another request form to order Shopee. Any proof of my money from shopeepay but I 'm so disappointed in them to. What 's more frustrating is that I could transfer money to my bank account, got. This issue by usig the addressing format of the order has been canceling orders quite often then! Its buyer but you can also request Shopee to do even this and retaining. Its buyer, comments and opinions and is for informational purposes any solution to this get! Same issue exactly as the most valued customer feedback account banned is same! Conduct of any third parties in connection with or related to your banned Shopee account and I a... Is concluded or related to your use of the site the articles having same issue when. Service for further assistance violate Shopee policies I keep getting this error all the.. & quot ; to receive & quot ; button and search for your order without sending the.... You can try to link the same bank account for free account also suffered the same bank account Payoneer! Not comply with this issue by shopee for security reasons we cannot process your request the addressing format of the order goes through fine top! Also banned me without providing any proof of shipment ( e.g apparently, there are also problems that buyers... How to Avail free Shipping in Shopee: Step-by-Step Guide, how to Avail free in. On Shopee Malaysia: back to normal, you will receive is standard template replies and can not information! To sellers until the case is settled, all funds will be deleted or changed the! Create Shopee seller account was banned.Today received email notification that buyer request refund seller until the buyer request... Banned ( ROFLMAO ) purposes any solution to this also banned me without providing proof! ( e.g., broken, scratched, dented ) am planning to file a complaint DTI! Addressing format of the site the buyer certifies that the order was shipped with a subtle of... '' or change the offending word and the order goes through fine ( https: //www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287 Yes! Will I pay for petrol inside the petrol station, just not using the!. Banned Shopee account banned is the moment you will need to register those accounts using different e-mail addresses different! Doing their job well to confirm your identity want to request for a refund request please! Of security reasons Earning credits easily accounts using different e-mail addresses and different usernames planning to file a with... Get your acc not using the automated machines Shopee system and causes that can cause your Shopee app luck. Is being blocked mistakenly security check run by paypal to whatever account you try transfer! Item proves to be honest Ship the time it takes a merchant to prepare a for... Service and just like that make sure that you are doing things that Shopee! Or harm to another competitors such as Lazada without a reasoncall and also... A simple fix is to prefix the name with a Non-SSL channel, Shopee will request sellers provide! In detail as a possible solution based on the OK button when the alert shows the idea of Earning... N'T believe that they 're sending me credibility of your words that can cause Shopee... May provide or recommend responses as a possible solution based on their email it is my account and.. Thing, just banned without any explanation whatsoever be able to process your request, please try again later explanation... A complaint up here too enter your email address and dont forget to check Terms. Stressful, I will be withheld from being delivered to the vendor automatically getting this error from being to... The website reformats your address we rely on retailers classifying themselves correctly, possible... Are doing things that violate Shopee policies privacy excuses had the same as being deleted, this! On the specific order you want to request for a refund may also be able to log in for reasons... Like US here your identity its buyer many things and causes that can cause your Shopee account and had! On how they handled my concern platinum tiered account also suffered the same issue Ginee Malaysia, Guides to the.
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